Hotel
How do I cancel my reservation?
Go to ‘Profile’ section in the Paytm App, tap ‘My orders’ & then tap “Travel’:
- Select your hotel booking to view the details
- Click on the ‘Cancel booking’ option to cancel your confirmed hotel booking
- You will be notified of the cancellation charges as per the cancellation policy and asked whether to proceed or not
- Once you tap on ‘Yes’, the cancellation will be initiated and the status of the cancellation will be shown in the order history.
- If you have applied any promo code, your refund amount will be processed as per cancellation policy after deduction of the cashback amount .
If you are unable to cancel your booking, you can call us at 7053111905 so that we may assist you. You can also reach out to us by the following steps:
- Tap on “Profile” icon
- Tap on “Help & Support”
- Select the hotel booking order for which you would need assistance
- Submit your concern