how do i cancel my reservation

Hotel
How do I cancel my reservation?

Go to ‘Profile’ section in the Paytm App, tap ‘My orders’ & then tap “Travel’:

  1. Select your hotel booking to view the details
  2. Click on the ‘Cancel booking’ option to cancel your confirmed hotel booking
  3. You will be notified of the cancellation charges as per the cancellation policy and asked whether to proceed or not
  4. Once you tap on ‘Yes’, the cancellation will be initiated and the status of the cancellation will be shown in the order history.
  5. If you have applied any promo code, your refund amount will be processed as per cancellation policy after deduction of the cashback amount .

If you are unable to cancel your booking, you can call us at 7053111905 so that we may assist you. You can also reach out to us by the following steps:

  1. Tap on “Profile” icon
  2. Tap on “Help & Support”
  3. Select the hotel booking order for which you would need assistance
  4. Submit your concern