We’re sorry about that. Please rest assured that your money would be refunded to you, in case of a booking failure.
If you paid using Paytm wallet and you received a payment failure or booking confirmation failure, we will refund the amount to your wallet immediately. If the payment has been made using both Paytm wallet and credit/ debit card or net banking, then we refund the amount paid via credit/ debit card or net banking to your wallet instantly. In case the wallet limit is exceeded, we refund this amount to the method of payment (credit/ debit card or net banking). Your bank could take within 7-14 days to reflect this amount in your account. If the full amount was refunded to your Paytm Wallet and you wish to transfer the amount paid via credit/debit or net banking to your bank account then you can do so at 0% fees. For payments made solely through net banking/ credit or debit cards, the amount is refunded to the credit/ debit card or net banking account instantly. Your bank could take within 7-14 working days to reflect this amount in your account.
In case you are unable to view the refunded amount, or find that refund has not been made, please reach out to us in the following steps:
- Tap on “Profile” icon
- Tap on “Help & Support”
- Select the hotel booking order for which you would need assistance
- Submit your concern