when i try to sign up with my mobile number or email address it says that an account already exists i never created any account what to do

My Account
When I try to sign up with my mobile number or email address, it says that an account already exists. I never created any account, what to do?

App
We do not have this feature on App. Please user Paytm.com website for this feature.

Web
Now you can create your account without any hassle at Paytm.com

  1. Visit Paytm.com
  2. Click on ‘Log In/ Sign Up’ on the top-right corner of the page
  3. Click on ‘Sign Up’, enter your details and click on ‘Create your Paytm wallet’

If an account already exists with your mobile number:

  1. Enter the OTP sent to your mobile number
  2. Click on ‘No, I didn’t’ in the screen that appears
  3. Your Paytm account is created with your mobile number

If an account already exists with your email address:

  1. Go to your email account and click the link sent on email from Paytm for verification within 48 hours
  2. Once you click on the link, click on “No, I didn’t” in the screen that appears
  3. Your Paytm account is created with your email address

Note: This feature is currently available on Paytm website only. You will not be able to access this feature on Paytm Mobile App.