item not as described not satisfied with the product

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Item not as described/ Not satisfied with the product

In case the product is not as described on the Product description, you may raise a return request from the ‘Your Orders’ section. The seller would approve return based on return policy and upon request validation. An item would qualify as being different from the merchant’s description” if:

  • The condition of the item looks like it has been evidently used, when the description clearly said it was ‘new’.
  • The item is missing parts or components (e.g., mobile phone was supposed to include headphones, but you didn’t receive it.)
  • The item is a different version or edition than the item displayed in the listing.
  • The item was described as authentic & original but isn’t.
  • The item is missing major parts or features, and this was not disclosed in the listing.