know the refund process after return

• After the Paytm network return courier has picked up the item from your doorstep, refund will be initiated within 48 hrs of pick up.
• If you had self-shipped the product, refund will be initiated as soon as the product reaches back to the merchant.
• In case you made the payment via wallet, you will get the refund within a day.
• In case the payment was made by card/netbanking, it may take upto 10 working days for the refund to reflect in your bank account as the timeline varies from bank to bank.
• In case, amount is still not reflecting after 10 days, we request you to email a copy of your bank/credit card statement in PDF format from the date of this particular transaction to till date. Please ensure that your file is not password protected.
• Also, please note that refund will be credited after deduction of cash back amount that has already been credited to you in your wallet/bank.

If you have an issue with your refund processing, please contact us with the details along with your bank statement at Customer Care.