order cancellation by seller

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Order cancellation by merchant

  • There may be a few orders that Paytm merchant partners are unable to accept and service because of which those could get cancelled.
  • A few situations that may result in order cancellation include, products in stock being damaged, non-availability of the product ordered by you, non- availability of the delivery service, etc. Paytm may also require additional verification or information before accepting any order. Paytm will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
  • Paytm reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Paytm as per certain criteria. Any Paytm Promo Code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:
    1. Products ordered are not for self-consumption but for commercial resale.
    2. Multiple orders placed for same product at the same address.
    3. Bulk quantity of the same product ordered
    4. Invalid address given in order details
    5. Any malpractice used to place the order