return procedure

You can follow these simple steps:

• Go to ‘Your Orders’ tab through your profile.
• Select the specific order you want to return and click on “Return” to raise a return request. Incase you are unable to raise the return request, please contact us at Customer Care.
• Based on the seller’s return policy, the seller will accept the return request.
• We will schedule a pick-up from your residence, typically within 1-4 days of request acceptance. You will be expected to keep the product packed for pick-up. We will inform you in case reverse pick up is not available for your location. In such cases, you can ship it back to the Seller and we will reimburse the shipping charges against the original courier receipt with maximum cap of INR 200.
• The product amount will be refunded to your Paytm wallet/bank once the product is delivered back to the merchant. (Usually within 2-3 days after pick-up).