Utility Bill Payments
Operator declined my transaction but money got deducted from my bank account.
Don’t worry, your money is safe with Paytm. We will make the refund for unsuccessful order within 24 hours.
As per our refund policy, the refunds are made only to the source from which the payment was made.
- Payments made via Paytm wallet are refunded to the wallet immediately once processed. Please check your passbook to view wallet refund.
- Payments made via other modes (Net Banking/Credit Card/Debit Card) are refunded to the source. However refunds do not reflect in your bank account / credit card immediately, since banks have a higher processing time than wallets.
Banks could take up to 7-14 working days to credit the amount in your account. Since this time is taken by the bank, Paytm has limited control to quicken this process. If you face a delay in receiving the refund, please contact your bank’s customer care.