I suffered a loss on my Paytm wallet balance, how should I claim from the wallet insurance?
- You need to inform Paytm on the customer care no. +91 9643 979797 within 12 hrs. of any such fraudulent transaction / loss/theft of device.
- In case of loss/theft of the device, you will need to lodge an FIR about loss of device with the police and share proof with Paytm within 24hrs. of the loss/theft.
- Paytm will block the your wallet post reporting and validation of your loss to prevent any future loss
- Paytm will assess if the claim is genuine. If the claim is found to be genuine, Paytm will ensure settlement of the claim to you within 5 working days of reporting the incident
- The claim will be settled in your Paytm wallet once you confirm that you have access to your account and that the password has been changed.